Refund and Return Policy

Return Window

You may request a return within 7 days of delivery. The piece must be unworn and unwashed, with all original tags attached and in its original packaging.

How to Start a Return

Email orders@tanuzeh.com with your order number and the reason for the return. We will arrange a reverse pickup where our courier partners operate, and share a self-ship address where they do not.

Refunds

Once the returned piece reaches us and passes a quality check, the refund is initiated within 3 working days. Prepaid orders are refunded to the original payment method and typically reflect within 5 – 7 working days. Cash on delivery orders are refunded to a bank account you nominate.

Exchanges

Size exchanges are free of charge, subject to stock. If your size is unavailable we will process a full refund instead.

Not Eligible for Return

• Pieces bought on final clearance
• Items returned without original tags or packaging
• Items showing signs of wear, washing or alteration

Damaged or Incorrect Items

If something arrives damaged or is not what you ordered, tell us within 48 hours of delivery with photographs. We will replace it or refund it in full, including any shipping paid.